Refund Policy

Last updated: [date]

This policy explains when you can get a refund for a Gradanta program and how to ask for one.

Before your program starts

If you cancel your enrolment at least [number] days before your cohort's first live class, you will receive a full refund of the fees you have paid[, less a processing fee of [amount]].

After your program starts

If you cancel within [number] days of your cohort's first live class and have attended no more than [number] classes, you will receive a refund of [percentage]% of the fees you have paid. After that, fees are not refundable.

If we cancel or reschedule

If Gradanta cancels a cohort, you can move to the next available cohort of the same program or receive a full refund. If a cohort's start date moves by more than [number] days, you can choose a full refund instead of joining the new date.

Moving to another cohort

Instead of a refund, you can ask to move to a later cohort of the same program [once, at no extra cost], as long as you ask before [the deadline].

How to ask for a refund

Send a request through our Contact us page and choose “Refunds” as the topic. Include your name, the email you enrolled with and your program. We will reply within [number] working days, and approved refunds are paid to the original payment method within [number] working days.

Contact

[Company legal name], [registered address]. [Refunds email address].